.ny-preguntale{--ny-blue:#0b3d78;--ny-blue-dark:#062b63;--ny-gold:#f2b313;--ny-gold-soft:#ffd75a;--ny-bg:#f5f7fb;--ny-border:#d9e0ea;--ny-text:#1f2933;position:relative;z-index:9998;width:100%;margin:22px 0;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Arial,sans-serif}.ny-preguntale *{box-sizing:border-box}.ny-preguntale-flotante{position:fixed;right:18px;bottom:18px;width:min(var(--ny-custom-width,440px),calc(100vw - 36px));margin:0;z-index:999999}.ny-preguntale button,.ny-preguntale input{font:inherit}.ny-preguntale-launcher{display:inline-flex;align-items:center;justify-content:center;gap:11px;min-height:64px;padding:6px 18px 6px 7px;border:2px solid var(--ny-gold);border-radius:999px;background:linear-gradient(135deg,var(--ny-blue),var(--ny-blue-dark));color:#fff;cursor:pointer;box-shadow:0 12px 30px rgba(6,43,99,.28);transition:transform .18s ease,box-shadow .18s ease}.ny-preguntale-launcher:hover{transform:translateY(-1px);box-shadow:0 15px 34px rgba(6,43,99,.34)}.ny-preguntale-flotante .ny-preguntale-launcher{display:flex;margin-left:auto}.ny-preguntale-launcher-logo{width:50px;height:50px;flex:0 0 50px;border-radius:50%;object-fit:cover;background:#fff}.ny-preguntale-launcher-text{display:flex;flex-direction:column;align-items:flex-start;line-height:1.1}.ny-preguntale-launcher-text small{margin-bottom:3px;color:var(--ny-gold-soft);font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.04em}.ny-preguntale-launcher-text strong{max-width:260px;font-size:15px;font-weight:850}.ny-preguntale-panel{width:100%;max-width:560px;margin-top:12px;overflow:hidden;border:1px solid var(--ny-border);border-radius:22px;background:#fff;box-shadow:0 22px 55px rgba(0,0,0,.22)}.ny-preguntale-flotante .ny-preguntale-panel{max-width:none}.ny-preguntale-header{display:flex;align-items:center;justify-content:space-between;gap:12px;min-height:82px;padding:11px 14px;background:linear-gradient(135deg,var(--ny-blue),var(--ny-blue-dark));color:#fff;border-bottom:4px solid var(--ny-gold)}.ny-preguntale-brand{display:flex;align-items:center;gap:12px;min-width:0}.ny-preguntale-logo{width:58px;height:58px;flex:0 0 58px;border-radius:50%;object-fit:cover;background:#fff;box-shadow:0 3px 10px rgba(0,0,0,.2)}.ny-preguntale-brand div{display:flex;flex-direction:column;min-width:0}.ny-preguntale-brand strong{font-size:17px;line-height:1.2}.ny-preguntale-brand small{margin-top:4px;color:rgba(255,255,255,.82);font-size:12px}.ny-preguntale-close{width:42px;height:42px;flex:0 0 42px;border:0;border-radius:50%;background:rgba(255,255,255,.12);color:#fff;font-size:30px;line-height:1;cursor:pointer}.ny-preguntale-close:hover{background:rgba(255,255,255,.2)}.ny-preguntale-search-hero{display:flex;flex-direction:column;gap:3px;padding:14px 17px 10px;background:#fff;color:var(--ny-text)}.ny-preguntale-search-hero strong{font-size:18px}.ny-preguntale-search-hero span{color:#687481;font-size:13px}.ny-preguntale-messages{max-height:310px;min-height:120px;overflow-y:auto;padding:12px 16px 6px;background:var(--ny-bg);scroll-behavior:smooth}.ny-preguntale-message{display:flex;flex-direction:column;gap:4px;max-width:90%;margin:0 0 11px;padding:12px 14px;border-radius:15px;font-size:15px;line-height:1.48;overflow-wrap:anywhere}.ny-preguntale-message-bot{border:1px solid #e2e7ec;border-bottom-left-radius:5px;background:#fff;color:var(--ny-text)}.ny-preguntale-message-user{margin-left:auto;border-bottom-right-radius:5px;background:var(--ny-blue);color:#fff}.ny-preguntale-loading{opacity:.72}.ny-preguntale-context{display:flex;flex-direction:column;gap:3px;margin:4px 0 10px;padding:10px 12px;border-left:5px solid var(--ny-gold);border-radius:8px;background:#fff;color:var(--ny-text)}.ny-preguntale-context small{color:#66717d}.ny-preguntale-result{display:block;margin-top:11px;padding-top:11px;border-top:1px solid #e7eaed}.ny-preguntale-result:first-of-type{margin-top:7px}.ny-preguntale-result a{color:var(--ny-blue);font-weight:850;text-decoration:none}.ny-preguntale-result a:hover{text-decoration:underline}.ny-preguntale-result p{margin:5px 0 0;color:#56616c;font-size:13px;line-height:1.4}.ny-preguntale-result-meta{display:block;margin-top:5px;color:#7a838d;font-size:12px}.ny-preguntale-suggestions{display:flex;gap:8px;padding:10px 14px 8px;overflow-x:auto;background:#fff;scrollbar-width:thin}.ny-preguntale-suggestions button{flex:0 0 auto;min-height:42px;padding:9px 14px;border:1px solid #c9d3df;border-radius:999px;background:#fff;color:var(--ny-blue);font-size:13px;font-weight:800;cursor:pointer}.ny-preguntale-suggestions button:hover{border-color:var(--ny-gold);background:#fff9e8}.ny-preguntale-form{padding:10px 14px 14px;background:#fff}.ny-preguntale-compose{display:grid;grid-template-columns:minmax(0,1fr) 62px;gap:9px;align-items:stretch;padding:5px;border:2px solid #cfd8e3;border-radius:20px;background:#fff;box-shadow:0 4px 13px rgba(6,43,99,.07);transition:border-color .18s ease,box-shadow .18s ease}.ny-preguntale-compose:focus-within{border-color:var(--ny-blue);box-shadow:0 0 0 4px rgba(11,61,120,.12)}.ny-preguntale-input{width:100%;min-width:0;min-height:62px;padding:14px 14px;border:0;border-radius:15px;background:#fff;color:var(--ny-text);font-size:17px;line-height:1.35;outline:0}.ny-preguntale-input::placeholder{color:#7b8794;opacity:1}.ny-preguntale-send{width:62px;min-height:62px;display:flex;align-items:center;justify-content:center;border:0;border-radius:16px;background:linear-gradient(135deg,var(--ny-gold-soft),var(--ny-gold));color:var(--ny-blue-dark);cursor:pointer;box-shadow:0 5px 13px rgba(242,179,19,.35);transition:transform .16s ease,filter .16s ease}.ny-preguntale-send:hover{filter:brightness(1.05);transform:translateY(-1px)}.ny-preguntale-send:active{transform:translateY(0)}.ny-preguntale-form-help{display:block;margin:7px 4px 0;color:#77828e;font-size:11px}.ny-preguntale-input:disabled,.ny-preguntale-send:disabled{cursor:wait;opacity:.65}@media(max-width:600px){.ny-preguntale-flotante{right:8px;bottom:8px;width:calc(100vw - 16px)}.ny-preguntale-panel{max-height:calc(100vh - 90px);border-radius:18px}.ny-preguntale-header{min-height:74px;padding:9px 11px}.ny-preguntale-logo{width:50px;height:50px;flex-basis:50px}.ny-preguntale-brand strong{font-size:15px}.ny-preguntale-search-hero{padding:12px 14px 8px}.ny-preguntale-search-hero strong{font-size:17px}.ny-preguntale-messages{max-height:34vh;min-height:95px;padding:10px 12px 4px}.ny-preguntale-suggestions{padding:8px 11px 7px}.ny-preguntale-form{padding:9px 10px 12px}.ny-preguntale-compose{grid-template-columns:minmax(0,1fr) 60px;border-radius:18px}.ny-preguntale-input{min-height:60px;padding:13px 11px;font-size:16px}.ny-preguntale-send{width:60px;min-height:60px}.ny-preguntale-launcher{min-height:60px;padding-right:14px}.ny-preguntale-launcher-logo{width:46px;height:46px;flex-basis:46px}.ny-preguntale-launcher-text strong{font-size:14px}}@media(max-width:380px){.ny-preguntale-launcher-text small{display:none}.ny-preguntale-launcher-text strong{max-width:210px}.ny-preguntale-brand small{display:none}.ny-preguntale-compose{grid-template-columns:minmax(0,1fr) 56px}.ny-preguntale-send{width:56px}}@media(prefers-reduced-motion:reduce){.ny-preguntale-messages{scroll-behavior:auto}.ny-preguntale-launcher,.ny-preguntale-send{transition:none}}